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 Repairs

We want to make the entire process of reporting a repair as simple as possible, and therefore offer several easy ways for you to do this.


Call our emergency contact line: 0330 043 4541

Repairs reported out of hours which are not considered an emergency but may be classed as urgent will be prioritised for the next working day. 

Call us

By calling us directly on 0330 043 4541 during office hours - Monday to Friday 9:30 am - 5:00 pm

If an emergency repair is needed out-of-hours, you can call our emergency contact line:

0330 043 4541

Please be aware that this service is only available where urgent support is required to deal with ‘emergency’ issues such as: 

  • An uncontrollable leak or flooding.

  • Broken window(s).

  • No heating (during winter months).

  • Total loss of electricity.

  • Exposed electrics, which pose an electrical risk.

  • Severe roof damage and leak.

  • All toilets are out of service.

  • Fire Alarm system failure.

  • No supply of water or hot water.

  • A burglary, which results in a security risk.

  • Damaged lock – if you cannot enter or secure the property.

  • Carbon monoxide leak.

You can also report a repair by using ‘Arthur’

Our Housing Management System, which can be accessed via an app and used to pay your rent.

Your Housing Officer or Support Worker can show you how to do this.


Social Media

 

Full address including postcode

Tell us about the repair you require

Submit

Report a repair

You can report repairs directly to us by completing our online form